Terms & Conditions

At Woodyatt Curtains we have partnered with Royal Mail and the UK’s most reliable courier companies. All parcels we dispatch are fully insured against loss or damage. Don't panic if you miss your delivery, the courier company will simply leave a card and you can arrange a re-delivery when you are ready, completely free of charge. Customers with parcels dispatched with Royal Mail have the option of collecting this from your local post office. We email all our customers when the order has been dispatched and give a tracking number, so you will know when your goods will be arriving.

 

Next Day Delivery

On Selected products we offer Next Day Delivery for only £9.95 per order. This is available on all of our made to measure net curtains, jardinieres, rods and wire. Because we need to get these manufactured before our courier driver arrives for collection. The cut off time is 1 p.m. Our couriers do not have any collections on Saturdays. Therefore All orders after 1p.m. on Friday will be delivered on Tuesday.

Delivery Charges

We offer FREE delivery on all orders over £75. For small orders between £0 - £15 , we only charge £3.45 for delivery (Please note this is not available on oversize items such as net rods). All orders between £15 - £75 , we charge only £4.95 for delivery.

Lead Times

All of of our made to measure net curtains the lead times are delivered within 7 - 11 working days.Curtains and Blinds are delivered within 10 - 14 working days or less. More accurate delivery times are available on the individual product pages. For example some of our standard products that do not need alteration will have a much quicker delivery.

Terms and Conditions

Woodyatt Curtains always ensure we dispatch top quality curtains and window dressing products.  If any part of the product does not meet with your expectations you may return it within 7 days and will receive a full refund.  All we ask is that the products are returned in their original condition including all the original packaging and that they have not been adjusted in any way. This refund only applies to our standard products that have not been altered, for example: standard size voile panels, standard size ready made curtains, tension rods and net wire. Unfortunately we cannot refund any of our made to measure products, however, if there is a flaw or in the unlikely event that they have been damaged in transit, we will arrange a collection and dispatch a replacement as soon as possible. These products include Net curtains (standard drops cut to customer's sizes), made to measure net curtains, curtains and voiles altered to customer's sizes.

Free Samples

If you are unsure about which fabric to use we recommend you use our free sample service.  We will send you a swatch of the fabric and you will see exactly what it looks like. Unfortunately, we cannot refund a customer on our custom products if they do not like the fabric.  This is why we offer the free sample service.

Sizes

We recommend you double check all of your window sizes and measure each window separately, some windows may look the same but can have totally different measurements. Unfortunately, we cannot refund a customer if they have ordered the incorrect sizes.